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All orders are processed within 24 hours of receipt.
We know that your order is important to you and we want you to receive it as quickly as possible. In the event that we are not able to process your order as usual, we will contact you immediately to let you know what’s holding us up. If an item is out-of-stock or backordered, we will ship it as soon as it becomes available, usually within 2 weeks.
Should an item be out of stock longer than expected we will be sure to let you know and give you the option of either keeping the item on backorder or canceling the backordered item.
*For shipments to Alaska and Hawaii, please add an additional $10
**For shipments to Alaska and Hawaii, please add an additional $15
Urban Angler Shipping & Delivery: Domestic U.S.
(Orders shipped within the continental United States)
Ground (5-7 Day Delivery): In-stock merchandise will normally arrive 5-7 business days after the order is received. All orders are shipped via FedEx, UPS, or USPS. A street address and a phone number are required.
Express (2-3 Day Delivery): In-stock merchandise will be delivered within 2-3 business days after your order is received. These shipments will be sent via FedEx or UPS. A street address and a phone number are required. Sorry, we cannot ship to PO Boxes.
Next Day Air: In-stock merchandise will be delivered 1 business day after your order is received. These shipments will be sent via FedEx, or UPS. A street address and a phone number are required. Sorry, we cannot ship to PO Boxes. *Please note: Next Day Air orders placed after 3:00pm Eastern Time will ship the following business day.
Additional Shipping Details:
- Business days do not include weekends or holidays.
- Some large and/or heavy items may require additional freight charges; these items will be noted in your shopping cart.
- For orders shipping to Alaska and Hawaii, please allow 1-2 additional days for delivery.
- Ship dates and delivery dates are valid for in-stock items only.
- Some merchandise on this site is not available for air shipments. Certain tying materials, such as head cements and lacquers/paints cannot be shipped Express or Next Day Air.
Sales Tax
Urban Angler is required to collect state and local sales tax on orders shipped to states where we have a physical presence. Some state require charging sales tax on merchandise and shipping, while others charge sales tax only on merchandise; we are required by law to follow the rules of each state.
Currently, we are required to charge sales tax in the following states:
For all other states and international orders, there will be NO sales tax charged.
Gift Cards:
No sales tax is charged when buying gift cards. The appropriate sales tax will be charged (if applicable) on the purchase when the gift card is used.
Urban Angler Shipping & Delivery: Shipments to Canada
- All orders must be paid in U.S. funds. Credit Card exchange rates are calculated automatically by the credit card company on the day your order is received.
- The recipient is responsible for all applicable duties, taxes and customs fees.
- Additional shipping charges may be required on oversized items.
Urban Angler Shipping & Delivery: International Orders
- Orders under $150 US dollars are shipped via Express Mail International. Please allow 7-14 days for delivery.
- Orders over $150 US dollars are shipped via FedEx International. Please allow 2-5 days for delivery.
- All orders must be paid in U.S. funds. Credit Card exchange rates are calculated automatically by the credit card company on the day your order is received.
- The recipient is responsible for all applicable duties, taxes and customs fees.
- Packages over 42" (106 cm) in length cannot ship via Express Mail International.
- Some merchandise on this site is not available for international shipment. Certain tying materials, such as head cements and lacquers/paints cannot be shipped overseas.
- Shipping alternatives and import duties vary by country. For more specific international shipping details, please contact one of our customer service representatives at: orders@urbanangler.com
- Additional shipping charges may be required on oversized items.
Return Policy
We understand that sometimes what you receive is not what you expected… we also understand that these items are often as precious to you as your time on the water. For that reason we want to make sure you are not only satisfied, but happy with your purchase. If for any reason you are not satisfied with an item please feel free to send it back for a full refund (less shipping costs), or to exchange it for another item.
We will gladly accept returns of non-sale or clearance items within 30 days of the purchase, and provided the product is still is new condition and in it’s original packaging.
Return/Exchange Instructions
Please include the following information with your returned items:
- Name, address, phone number, and e-mail address.
- A copy of your receipt
- A brief description of why you are you returning the item?* We want to know why you were not satisfied. (Your feedback is important and helps us improve our product selection and customer service.)
- Whether you would like an exchange for another item or items, or would prefer a refund.
- If you prefer an exchange, what are the new item(s) you would like us to send you?
Please send returned items to:
Urban Angler Delivered
108 N. Washington Street, 2nd Floor
Alexandria, VA 22314
Phone: (800) 800-2018
*All sales on clearance and sale priced items are final. Urban Angler cannot accept returns or refunds of items, unless they are defective or were mis-shipped.
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